Consistency and sustainability in service delivery can only be achieved through a structured approach to quality control. Quantum Contract Cleaning Services Perth achieves this requirement through the introduction of a system which guarantees you quality control at three levels. Firstly, in accordance with our Quality Management System, quality service is built into each cleaning task through continued training and teamwork development. By ensuring that the job is done right the first time, efficiency is maintained and potential problems that may be of concern are eliminated.
A key role of all our on-site supervisors is to conduct random nightly inspections of the work being undertaken by our cleaning personnel. Areas of concern identified are recorded on an “items for rectification” sheet and given to the relevant staff member Completed in duplicate these sheets are retained for cross checking to ensure the area of concern has been addressed.
A third quality control mechanism delivers reports directly to you and Quantum Cleaning Services Perth management. Conducted fortnightly by our Contract Supervisor and a representative from your organisation, a purpose designed Quality Assurance Inspection Report is completed. This report allocates a performance rating on a 1-5 basis and is recorded on our Head Office data base for future reference and to identify trends in our service delivery.
In addition, and complimentary to the above we would see to hold a Joint Executive Committee meeting every 3 months. Attended by Quantum’s Cleaning Services Perth Operation Manager & Area Manager as well as a representative from your organisation these meetings would have a formal agenda and are minuted. Quality assurance reports undertaken since the last meeting and tabled, action items from the last meeting minutes are discussed, as well as reviewing contract expectations and the overall monitoring of performance levels.